California attorney, Adrianos Facchetti, recently reviewed Google Bomb and his comments are amazing. I am always grateful that others are finally hearing and understanding what is happening in cyberspace. It is a growing and expanding problem as small businesses are suffering, reputations tainted, and lives being ruined by a some vicious keystrokes and clicks of a mouse.
Read the outstanding reviews click here.
Showing posts with label Internet Law. Show all posts
Showing posts with label Internet Law. Show all posts
Thursday, September 24, 2009
Tuesday, September 22, 2009
Sue Scheff: Google Bomb - Receiving fantastic reviews! Rising above Internet Defamation
When I read Michele Borba’s Blog (Today Show Contributor) post I was thrilled and also reminded that my story was very difficult to write, since I didn’t share my inner turmoil of the horror of Internet Defamation and Invasion of Privacy with many of my friends and family.
Since my victory over Internet Defamation, I have discovered I am not alone. Most victims of Internet Slime are private, fearful and feel powerless and alone. My book is giving these people hope again. Don’t forget to order Google Bomb today, not only for my story, but to learn from my ignorance of the power of the Internet and how to protect your online image.
Since my victory over Internet Defamation, I have discovered I am not alone. Most victims of Internet Slime are private, fearful and feel powerless and alone. My book is giving these people hope again. Don’t forget to order Google Bomb today, not only for my story, but to learn from my ignorance of the power of the Internet and how to protect your online image.
Google Bomb: The Untold Story of Sue Scheff and Her $11.3M Verdict That Changed the Way We Use the Internet
Are you ready to be google bombed? Why you must read Sue Scheff’s story
First off, a little disclosure: a few weeks ago I admit to being absolutely clueless about Sue Scheff’s infamous defamation case. (I know, I know, my head must have been buried in the sand to miss all the news coverage). When I finally did read her story I realized my ignorance was somewhat of an advantage. You see the only Sue Scheff I had known was a parent advocate, a caring friend, and a woman of impeccable integrity. Once I read the cyber nightmare she endured I knew that if this happened to a person such as Sue with such heart and strong character it could happen anyone. It’s also exactly why you must read Google Bomb. So allow me to introduce you to my friend, Sue Scheff and describe what happened to her with hopes it will never happen to you.
Allow Me to Introduce You To My Friend, Sue Scheff
It all started a few months ago when I began using twitter. I loved the ease of connecting and meeting new colleagues, one of whom was a woman named Sue Scheff. It didn’t take much to recognize from her posts that she cared deeply about kids, had a solid pulse on parental concerns and was always willing to offer help to those who asked. She had that “real” quality that you just couldn’t miss. I learned she had authored, Wit’s End: Advice and Resources for Saving Your Out-of-Control Teen, and founded a well-acclaimed organization, Parents’ Universal Resource Experts (P.U.R.E.) which helped parents find ways to protect their children from destructive influences by educating them about the issues their family faces.
Over time our online relationship became an offline friendship. We talked frequently and in one chat Sue told me her next book, Google Bomb: The Untold Story of the $11.3M Verdict That Changed the Way We Use the Internet (with John Dozier), was about to be released. I started reading it the moment it arrived and literally couldn’t put it down. I honestly can’t recall the last time I was so intensely moved by a story. It was also the first time I knew Sue had endured what you might call a cyber-nightmare: she had been google bombed.
Google Bomb: Internet slang for a certain kind of attempt to raise the ranking of a given page in results from a Google search. (Wikipedia)
August 2003: Sue Scheff Is Google Bombed
Sue Scheff’s story began on August 2003 when her integrity was first attacked ironically on the very website she created for at-risk teens. The slam was one vicious post from a parent who Sue had tried to help. But within no time that post turned into a full-blown character assassination that went viral. Educational articles and parent resources she wrote to help parents were suddenly laced with unspeakable descriptions defaming Sue’s character. Slanderous posts were now everywhere on the information highway and were impossible to stop, take down or erase. What’s more, if you googled Sue’s name you were detoured from her website and to dozens of porn sites. And the cyber attacks proved deadly offline as well: Sponsors pulled away from her, clients stopped calling, and friends stepped back.
Sue’s reputation as a parent advocate was smeared, her business ruined and her work for children’s destroyed. One woman’s vicious intent to destroy Sue’s credibility and character succeeded with a mere click of a computer key.
Sue’s Fight for Character and Redemption
Sue fought back to defend herself and restore her damaged reputation but at a huge cost—both physically and emotionally. In the next three years I learned she had racked up over $150,000 in legal fees, watched her organization nearly disintegrate, and developed classical symptoms of agoraphobia where Sue could barely leave her home let alone answer her phone. And then hired an attorney and endured a tough legal battle to try and reclaim her reputation.
On September 19, 2006 a Florida jury declared their own outrage and awarded Sue a landmark $11.3 million verdict. That verdict sent a strong warning that destroying lives online would not be tolerated. And right they were.
Cyber attacks have become a growing trend among adults as well as youth and those attacks are destroying lives. The first step to change is knowledge and that’s exactly why I urge you to read Google Bomb. Please read it carefully and then pass it on to others. If this could happen to Sue it could happen just as easily to anyone—including you or your family.
I was on my own person emotional roller coaster reading this book. From complete disbelief: “Is this really the same Sue Scheff?”; to rage: “How could anyone do something like this to another human being!!!?”; to tears: “How did she live through this?” And when I read the final page I actually stood up and cheered. I cheered Sue’s character, grit, and unwavering determination to right a terrible wrong.
Thank you, Sue for having the courage to fight back to defend your reputation and tell your tale. It’s an example to us all.
Aristotle said years ago that the true measure of a person’s character rests in their actions. Your actions speak volumes, my friend.
Thursday, June 11, 2009
Sue Scheff: The Untold Story of $11M Verdict - Google Bomb Book

It seems the animation is only growing in steam - and my co-author’s tech team is creating more and more videos to help bring everyone a better understand of the launching of Google Bomb Book!
Dozier Internet Law and Sue Scheff:
http://www.youtube.com/watch?v=inSlnQO_Xr0
Online Defamation Verdict:
http://www.youtube.com/watch?v=k9O1aWJ15TI
Google Bomb Late Summer:
http://www.youtube.com/watch?v=w_7P6PNOrSE
Thursday, May 28, 2009
Sue Scheff: Google Bomb Book YouTube Debut

Google Bomb, the book, will be in your favorite bookstores September 1, 2009. Google Bomb is the story of Sue Scheff and legal commentary from John W Dozier Jr.
Check out the new animation review of our upcoming best-selling new book!
YouTube Debut Click Here: http://bit.ly/14ma3I
Thursday, April 9, 2009
Sue Scheff: ReputationDefender A Growing Need With Today's Mobosphere

As my next book is coming out in September 2009, it will highlight the way the Internet has changed many ways people do business today. It seems PR Firms are being replaced by Online Reputation Management Firms. For those that believe that free speech condones defamation - think twice, as my collections has started against my defendant. No matter who you are, even if you believe you have nothing to lose - think again. Read Google Bomb as one of our country's leading Internet Attorney gives you new insight on what and how you can cross those legal boundaries. My case is only one of many that are being heard and turning out with victorious endings.
Defending reputations may be good business
Defending innocent victims who have been slimed on the Internet is not only a righteous cause, it might be good business. At least that's what VCs who are pumping money into ReputationDefender appear to believe. The 3-year-old Redwood City company, which assists people in removing libelous, egregiously offensive or privacy-invading material from Web sites, is well on its way to raising $5.3 million from investors. "We've had 10 quarters of growth," said CEO Michael Fertik."We're getting more customers, and they're spending more." The current economic climate may have something to do with it.
One of ReputationDefender's services, enabling customer-written resumes to show up prominently on search engines, has proven to be a particular money spinner. "As people are looking more and more for jobs, they are more concerned with what may be being said about them on the Internet," Fertik said.ReputationDefender's investors so far include Maple Investments in Menlo Park and European Founders Fund from Germany.
Read entire article here: http://sfgate.com/cgi-bin/article.cgi?f=/c/a/2009/04/08/BUMC16U3BS.DTL
Wednesday, March 25, 2009
Sue Scheff: Cyber Slander, Internet Defamation, Online Harassment etc - Can Be Costly!
For those that still are convinced that if you nothing to lose (financially or morally) - you think you have no worries as you continue to defame others online -think twice. Life as you know it can become extremely stressful - now that I have the domesticated judgment for $11.3M - an examination under oath is being scheduled for the defendant.
If she chooses to be not 100% truthful, there are many legal ways to determine the truth and what assets have been transferred to avoid being ceased.
Garnishment of wages will be included and I am confident many people in today's times would not want to be part of this.
The moral of this is - be careful what you type online - it may not only come back to haunt you, but it could definitely cost you! With today's recession the last thing you need is a judgment for any amount.
Free Speech is still alive and well - but it will never condone defamation!
Google Bomb, my next book will fully cover this subject!
If she chooses to be not 100% truthful, there are many legal ways to determine the truth and what assets have been transferred to avoid being ceased.
Garnishment of wages will be included and I am confident many people in today's times would not want to be part of this.
The moral of this is - be careful what you type online - it may not only come back to haunt you, but it could definitely cost you! With today's recession the last thing you need is a judgment for any amount.
Free Speech is still alive and well - but it will never condone defamation!
Google Bomb, my next book will fully cover this subject!
Friday, February 27, 2009
Sue Scheff: ReputationDefender CEO - Michael Fertik, Specialist in Online Defamation

Read entire article here: http://abcnews.go.com/Technology/AheadoftheCurve/Story?id=6960397&page=1
The Law as an Accomplice
Legal experts, however, emphasized that the law protects Web sites like Topix. Even if the comments are considered defamatory by a court of law, Topix has no legal obligation to take the content down.
Defenders of the legal landscape argue that a change could stifle open discussion and free speech. But others maintain that in stories like this, regardless of who emerges, once the veil of anonymity is lifted, it is the law itself that is a co-conspirator."The law as it currently stands is an accomplice because it creates no incentive whatsoever for Web sites to review or police themselves from content that is potentially devastating to real people and real lives," Michael Fertik, a lawyer who specializes in online defamation, told ABCNews.com.
Part of the problem, Fertik continued, is that laws that made sense at the birth of the Internet age have not matured. It takes years to redress online defamation problems under the present regime. But, in the meantime, libelous comments easily found through search engines can sideline both personal and professional lives.
Although privacy and free speech advocates worry that changes to the law could "chill" online speech, Fertik argued that "the law can easily catch up without destroying speech."But until then?
"The law provides the red dye for the scarlet letter," Fertik said. "It provides the ink for the tattoo that people create on Web sites like this."
Saturday, February 14, 2009
Don't Let the Web Kill What you Love
By Michael Fertik
“It takes 20 years to build a reputation and five minutes to ruin it.”
Warren Buffett said that, before the invention of the Internet.
Now, in the information age, the statement has never been more truthful.
That is why I started a business, ReputationDefender, that is all about protecting reputations.Your good name, and the reputations of your family, business, and everything you love, is valuable.
So, when your neighbor, a customer, or a love interest plugs your name into a search engine, what will they find?Anyone can come along and slam you online and if that happens, search results for your name might be dominated by negative, incomplete, or even false information.
A hostile online comment might represent the uncommon experience of a dissatisfied customer or disgruntled neighbor, but due to the structure of search engines, that single opinion can be greatly amplified and made to look like a universal point of view.
You might fall victim to the sniping of an anonymous blogger or even a competitor posing as an angry customer.It’s not only easy to publish half-truths, innuendo, and falsehoods on the Internet, it’s also easy to make them stick. Many people who publish negative web content know how to make it maximally destructive.
Lies, rumors, or memes take flight easily, getting repeated, added to, and generally magnified.
Even though some of these narratives are discovered to be false, very few of them get debunked as loudly as they are broadcasted in the first place.
As a result, false content often becomes more visible on the web than, say, well-researched articles from reputable news sources. It might seem illogical that bogus speculation can end up dominating searches for you, but that’s how a rumor mill works.A great strength of the Internet is that it gives everyone a voice.
That’s also one of its dangers: it can endow fraudsters and idle speculators with the appearance of authority. The danger is real. This does not mean you should stop using the Internet.
It means that you must proactively establish your accurate and positive presence on the web before there is a problem. You need to maximize your control over what people find about you, before someone else does it for you.There are options. Companies have developed software solutions for online reputation protection.
ReputationDefender, which is now a partner with TheStreet.com network, is my company, and we do just that.
Michael Fertik is the Founder and CEO of ReputationDefender, the online reputation management and privacy company.
“It takes 20 years to build a reputation and five minutes to ruin it.”
Warren Buffett said that, before the invention of the Internet.
Now, in the information age, the statement has never been more truthful.
That is why I started a business, ReputationDefender, that is all about protecting reputations.Your good name, and the reputations of your family, business, and everything you love, is valuable.
So, when your neighbor, a customer, or a love interest plugs your name into a search engine, what will they find?Anyone can come along and slam you online and if that happens, search results for your name might be dominated by negative, incomplete, or even false information.
A hostile online comment might represent the uncommon experience of a dissatisfied customer or disgruntled neighbor, but due to the structure of search engines, that single opinion can be greatly amplified and made to look like a universal point of view.
You might fall victim to the sniping of an anonymous blogger or even a competitor posing as an angry customer.It’s not only easy to publish half-truths, innuendo, and falsehoods on the Internet, it’s also easy to make them stick. Many people who publish negative web content know how to make it maximally destructive.
Lies, rumors, or memes take flight easily, getting repeated, added to, and generally magnified.
Even though some of these narratives are discovered to be false, very few of them get debunked as loudly as they are broadcasted in the first place.
As a result, false content often becomes more visible on the web than, say, well-researched articles from reputable news sources. It might seem illogical that bogus speculation can end up dominating searches for you, but that’s how a rumor mill works.A great strength of the Internet is that it gives everyone a voice.
That’s also one of its dangers: it can endow fraudsters and idle speculators with the appearance of authority. The danger is real. This does not mean you should stop using the Internet.
It means that you must proactively establish your accurate and positive presence on the web before there is a problem. You need to maximize your control over what people find about you, before someone else does it for you.There are options. Companies have developed software solutions for online reputation protection.
ReputationDefender, which is now a partner with TheStreet.com network, is my company, and we do just that.
Michael Fertik is the Founder and CEO of ReputationDefender, the online reputation management and privacy company.
Sunday, November 2, 2008
Sue Scheff Victorious Again - Free Speech does not condone Defamation
It has been almost 2 years since I won the unprecedented $11.3M jury verdict for damages that was done to me. In these past 2 years I have been contacted by many victims of Internet Defamation and Slander. You can feel literally powerless - however also know, that with my case, the truth is always your defense.
There have been many articles written about this new rage and growing concern not only with parents of teens online, but with business owners and regular people.
I didn't ask to become a limited public figure, and many people don't ask for this - with all the media attention I can be considered this since my initial victory in 2006.
I will continue being a voice against Internet Defamation - as well as working with my Senator and Congresswoman towards new legislation to help protect individuals and their careers.
There have been many articles written about this new rage and growing concern not only with parents of teens online, but with business owners and regular people.
I didn't ask to become a limited public figure, and many people don't ask for this - with all the media attention I can be considered this since my initial victory in 2006.
I will continue being a voice against Internet Defamation - as well as working with my Senator and Congresswoman towards new legislation to help protect individuals and their careers.
Saturday, October 18, 2008
Sue Scheff Victorious Again - $11.3M Jury Verdict Stands Firm

Back in September 2006, I was awarded over $11.3M jury verdict for damages. They were defamatory and false statements about my organization, myself and my family.
I fought back, and won! The defendant attempted to have the judgment set aside - although she was firmly denied in July 2007, she filed an appeal.
Today, it is official - she loses again in the appellate court, and the $11.3M judgment stands firm!Free speech is still in tact, but it will not condone defamation.
Remember, think before your post - sometimes keystrokes can be costly!
Thursday, July 24, 2008
Sue Scheff Continuing to be a Voice Fighting Internet Abuse
Since winning my unprecedented lawsuit in September 2006 - with a jury verdict for damages done to my family, my organization and myself - over $11M - I am contacted on a daily basis from other victims of Internet Harassment, Abuse, Slander and Defamation.
This is a growing problem with today's expanding Cyberspace and more and more businesses being rated online. It has been stated that many time that many clients, when they seen negative posts on someone or a business, will usually not take the time to find out if it is Internet Gossip or fact.
I have heard from small business owners who have filed bankruptcy, struggling professionals that had one client or former employee take revenge with the keypad, as well as potential job applicants not getting a job after a firm did an Online Search. This is becoming a serious problem and needs to be addressed.
For those that believe that free speech will condone defamation, think twice - and read about my case. This is not about free speech - this is about people intentionally and maliciously destroying others with a few keystrokes in what is being called E-Venge.
I continue to answer as many emails as I can hoping to give others the support in the fact they are not alone.
This is a growing problem with today's expanding Cyberspace and more and more businesses being rated online. It has been stated that many time that many clients, when they seen negative posts on someone or a business, will usually not take the time to find out if it is Internet Gossip or fact.
I have heard from small business owners who have filed bankruptcy, struggling professionals that had one client or former employee take revenge with the keypad, as well as potential job applicants not getting a job after a firm did an Online Search. This is becoming a serious problem and needs to be addressed.
For those that believe that free speech will condone defamation, think twice - and read about my case. This is not about free speech - this is about people intentionally and maliciously destroying others with a few keystrokes in what is being called E-Venge.
I continue to answer as many emails as I can hoping to give others the support in the fact they are not alone.
Tuesday, May 27, 2008
Sue Scheff - Proving Free Speech will not support Internet Defamation and Slander
Read through this Blog and you will see that free speech is still in place but it will not condone defamation.
Blogging is fun, the Internet can be educational - but remember, what you post today can come back to haunt you tomorrow. And could be costly to you!
Blogging is fun, the Internet can be educational - but remember, what you post today can come back to haunt you tomorrow. And could be costly to you!
Monday, May 19, 2008
Sue Scheff: Cyber Slander, Internet Defamation, Online Harassment and Free Speech
Since winning my unprecedented case against Internet Defamation, many people contact me looking for lawyers that specialize in Internet Law.
David Pollack, Miami, FL - was my attorney that won the $11.3M jury verdict for damages. Visit his website at http://www.davidpollacklaw.com/
John W. Dozier, Washington D.C. and offices in NY and CA- specializes in Internet Law and more. Visit his comprehensive website at http://www.cybertriallawyer.com/
Internet Law is a growing area - and more and more lawyers are learning more about this. Thanks to the new Cyberbullying laws, this can help more plaintiffs take a strong stand against being harassed online without infringing on their first amendment.
http://www.suescheff.com/
http://www.witsendbook.com/
David Pollack, Miami, FL - was my attorney that won the $11.3M jury verdict for damages. Visit his website at http://www.davidpollacklaw.com/
John W. Dozier, Washington D.C. and offices in NY and CA- specializes in Internet Law and more. Visit his comprehensive website at http://www.cybertriallawyer.com/
Internet Law is a growing area - and more and more lawyers are learning more about this. Thanks to the new Cyberbullying laws, this can help more plaintiffs take a strong stand against being harassed online without infringing on their first amendment.
http://www.suescheff.com/
http://www.witsendbook.com/
Thursday, May 15, 2008
Sue Scheff: Free Speech and the Internet
Read through this Blog and you will see that free speech is still in place but it will not condone defamation.
Blogging is fun, the Internet can be educational - but remember, what you post today can come back to haunt you tomorrow.
Blogging is fun, the Internet can be educational - but remember, what you post today can come back to haunt you tomorrow.
Thursday, March 20, 2008
Sue Scheff: Five Ways to Defend Yourself Online
True or false, the information people find about you on the Web can have a big impact on your life. Here are five techniques to make sure that what people read about you is good (or at least true).
Click Here for full article.
Defending yourself online has became a serious concern for many people. The lack of regulations in Cyberspace means you have to learn to maintain your own Google Image.As both a victim and survivor of Internet Defamation, I know first hand the toll this can take on a person and their family. I fought back and won an unprecedented jury verdict for damages of $11.3M.
Free Speech does not condone defamation!
Click Here for full article.
Defending yourself online has became a serious concern for many people. The lack of regulations in Cyberspace means you have to learn to maintain your own Google Image.As both a victim and survivor of Internet Defamation, I know first hand the toll this can take on a person and their family. I fought back and won an unprecedented jury verdict for damages of $11.3M.
Free Speech does not condone defamation!
Saturday, March 15, 2008
Sue Scheff - A Voice Against Internet Defamation and Internet Slander
After I won an unprecedented jury verdict for damages done to me online of $11.3M - this has brought me into a new chapter of my advocacy. As a parent advocate, I educate parents on a loosely regulated industry some call - teen help residential programs and schools. After a horrific experience with my own teenager, I become a voice to create awareness to others so they didn't make the same mistakes I did.
Now with this new chapter of Internet Abuse and Cybersafety - I have meet with my Florida Senator several times and we just meet with our Congresswoman. I am very confident positive changes will be made to create a safer cyberspace - help to make people accountable - and reduce cyberbullying through new legislation.
My new position has put me in a public light, and I plan on using it to help others. I am contacted on a regular basis from victims of the Internet harassment as well as many media outlets. This is now a topic that is not going away anytime soon.
Visit my Podcasts on E-Venge. My official website is http://www.suescheff.com/
Now with this new chapter of Internet Abuse and Cybersafety - I have meet with my Florida Senator several times and we just meet with our Congresswoman. I am very confident positive changes will be made to create a safer cyberspace - help to make people accountable - and reduce cyberbullying through new legislation.
My new position has put me in a public light, and I plan on using it to help others. I am contacted on a regular basis from victims of the Internet harassment as well as many media outlets. This is now a topic that is not going away anytime soon.
Visit my Podcasts on E-Venge. My official website is http://www.suescheff.com/
Wednesday, March 5, 2008
Sue Scheff Podcasts on Internet Slander and Defamation
Check out my new Podcasts on Internet Defamation, Internet Gossip, Internet Slander and Cyberbullying. This is becoming a major concern among people and parents today.
I will continue to be a voice against Cyber Crimes and Internet Harassment.
This week I meet with my Congresswoman and my Florida Senator and feel confident positive changes are in the future. I will continue working with them and continue to be a voice to help parents and others.
I will continue to be a voice against Cyber Crimes and Internet Harassment.
This week I meet with my Congresswoman and my Florida Senator and feel confident positive changes are in the future. I will continue working with them and continue to be a voice to help parents and others.
Sunday, February 17, 2008
Sue Scheff featured on CBC Sunday News Magazine

CBC News Television - Sunday Morning News Magazine
How can you fight back when your personal information - whether true or false - ends up on the Internet for everyone to see, like a potential employer, for example? We give you tips on protecting your reputation online.
Wednesday, January 23, 2008
Memo to Internet Nutjobs: Please think before you post

By Jacqui Cheng
Threats against others on the Internet are just about as surprising as the sky being blue every morning. But some threats are more serious than others, and the list of victims seems to be expanding as more of the unwashed masses general public gets online. Online marketers are one of the newest groups to join that list, and once again, we are faced with questions about how much regulation is necessary in online communities to keep the peace without stepping on users' freedom of expression.
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Marty Weintraub, a search engine optimization expert at aimClear, detailed on SearchEngineWatch.com some of his recent experiences with death threats online. He, like many other online marketers, had begun focusing marketing efforts on social sites like Facebook and StumbleUpon because of their rich user data and easily-targetable user groups. But not all users are fond of the fact that their personal data can be used for marketing purposes, and Weintraub found himself right at the center of angry StumbleUpon users' crosshairs after posting about how much he loved the eBay-owned site.
"The feeling was reminiscent of historic book burnings because of violent and Nazi-laced symbolism and hyperbolic rhetoric," Weintraub wrote. The level of harassment even increased after he discussed his experiences publicly several times. After receiving a number of death threats and calls for suicide by members of StumbleUpon (of which Weintraub notes are a violation of the site's Terms of Service), he turned to the FBI, who told him that nothing could be done about users from overseas and that he should contact moderators of the site. Eventually, StumbleUpon moderators reacted by booting a single user from the site. "Then all hell broke loose," Weintraub wrote.
StumbleUpon, however, did not tell us whether it would take any further action against the harassers. Instead, we got a fairly generic statement about the TOS. "We take the concerns of our members seriously," StumbleUpon VP of marketing Dave Feller told Ars. "When users register on our site, they agree to our Terms of Use which state that they cannot post 'threatening, libelous, defamatory, obscene or otherwise objectionable' content. StumbleUpon does not condone behavior that violates out Terms and will take action when these situations occur."
To most of us who have spent a large part of our lives participating in forums, the above situation doesn't sound all that bad. But is that because we're been conditioned to accept a much lower set of standards for online behavior? At what point do threats online become more serious than juvenile postings?
A number of incidents have been publicized in recent years as a result of cyber harassment. An man sued AOL over a chat room kerfuffle that allegedly resulted in one member attempting to intercept his (real) mail. High school teachers and principals have faced online allegations of child molestation. A third of teens say that they've experienced some sort of cyberbullying. Two law school students sued AutoAdmit after receiving repeated death, rape, and other threats, which resulted in one victim losing a number of job prospects. And now there's a (somewhat stale) movement towards a Blogger Code of Conduct after programmer and instructor Kathy Sierra was subject to a string of threats of physical harm, death, and rape online.
It's hard for me to write about this. Having been a writer for Ars Technica for a number of years now and a forum member for more than twice as long, I'm no stranger to trolls. I remember the first time I received an e-mail containing a photo of a woman being gang-raped with my face Photoshopped over hers. Then there was the time when a certain forum and IRC member started following me around online, eventually gained access to my unlisted phone number, and began calling me repeatedly all hours of the night to tell me what "pleasant" things he planned to do to me. Another time, a reader showed up at my door unannounced. The last time I wrote about Ron Paul spam, I received hordes of e-mail and IM messages from "supporters" telling me to watch out when I leave the house lest someone put a hit on me for "selling out." Some of my colleagues are so afraid for me that one of them offered to teach me self-defense for the sole purpose of protecting myself against readers who have gone off their rockers.
So, I can sympathize with Weintraub.
He doesn't ask for much—all he wants is for eBay (and the companies that own similar communities online) to step up moderation of users that go over the line. "[T]he only pathway to success and longevity in social media is to actually participate and bring value to the community," he wrote. "If the problem continues then many people will leave. eBay might be left holding a $75 million investment with limited value to big brands."
Unfortunately, the solution isn't quite that simple—anyone who has moderated any sort of community knows that doing so means constantly walking a thin, gray, moving line, and users are equally as sensitive to over-moderation as they are to a constantly negative environment. But he does have a point—no one should have to put up with that kind of constant harassment, online or off. Not even marketers.
What message do we have for those who choose to harass others online? First, none of us are perfect (that includes the Ars staff, Weintraub, Kathy Sierra, you, me, and the rest of the Internet). Second, realize that your words aren't going into a black hole. They're being read by other people—a lot of them, in some cases. You may hate these people and what they have to say, but addressing issues instead of taking cheap pot shots or making death threats against people will go a long way towards ensuring that your point of view is heard, and maybe even respected. That's better than having the substance of your arguments disappear in a torrent of threats and invective.
Tuesday, January 15, 2008
Top Ten Blogger Personas: The Mobosphere Unveiled by John Dozier, Dozier Law

Top Ten Blogger Personas: The Mobosphere Unveiled
By John Dozier - Dozier Internet Law
Ever since Congress passed Section 230 of the Communications Decency Act giving immunity to interactive service providers for publishing the defamation of others, a wide range of characters has arisen and infiltrated the mainstream blogosphere. Instead of becoming a source for obtaining reliable information, the blogosphere, and user generated content, is at risk of becoming a less credible information source. Dozier Internet Law is constantly battling these “black hat” forces and over the past several years we have acquired quite an insight into this underworld; an anonymous and covert society bent on terrorizing businesses. These are our internal thoughts on the matter, and not scientific analyses. We are not psychiatrists; just trial lawyers trained for almost fifty years to figure out the human nature of clients, witnesses, and juries.
All too often blog attacks are simply protection rackets and extortion schemes in disguise. We have been working on documenting the organizational structure and operational methodologies used by these racketeers. For now, let’s take a look at the entire panoply of characters we seem to run into. For those businesses under attack, it is essential that you first identify the publisher’s persona and motivation before beginning to identify the proper strategies for addressing his often seemingly legitimate posts. We don’t go into details on how we work with clients to deal with each type of personality, but the tools vary considerably from being passive, to utilizing SEO services, to implementing reputation management initiatives, to pre-litigation and lawsuit actions.
Pickpocket
Ever since Congress passed Section 230 of the Communications Decency Act giving immunity to interactive service providers for publishing the defamation of others, a wide range of characters has arisen and infiltrated the mainstream blogosphere. Instead of becoming a source for obtaining reliable information, the blogosphere, and user generated content, is at risk of becoming a less credible information source. Dozier Internet Law is constantly battling these “black hat” forces and over the past several years we have acquired quite an insight into this underworld; an anonymous and covert society bent on terrorizing businesses. These are our internal thoughts on the matter, and not scientific analyses. We are not psychiatrists; just trial lawyers trained for almost fifty years to figure out the human nature of clients, witnesses, and juries.
All too often blog attacks are simply protection rackets and extortion schemes in disguise. We have been working on documenting the organizational structure and operational methodologies used by these racketeers. For now, let’s take a look at the entire panoply of characters we seem to run into. For those businesses under attack, it is essential that you first identify the publisher’s persona and motivation before beginning to identify the proper strategies for addressing his often seemingly legitimate posts. We don’t go into details on how we work with clients to deal with each type of personality, but the tools vary considerably from being passive, to utilizing SEO services, to implementing reputation management initiatives, to pre-litigation and lawsuit actions.
Pickpocket
This is the guy who used to wait on street corners for elderly ladies to pass. He enjoys attacking defenseless people and stealing covertly using deception. This type of blogger will steal your copyright protected content, have the search engines push your prospective clients to his site, and then run ads and otherwise direct the traffic to your competitors. He could be an affiliate marketer for a competitor getting a share of the revenue, or he could simply be running Google or Yahoo ads on his site. Pickpockets also take great pleasure in stealing your trademarks…surreptitiously using your mark in hidden tags, meta tags, hidden redirect pages, or through a myriad of search engine optimization techniques, all in the hopes of re-directing your prospects to a competitor and taking money from you.
Wacko
We usually identify a wacko situation quickly. There are distinctive characteristics of his communications. The wacko is usually a “follower”, someone looking to gain attention and recognition, but escalates what may have started as fair criticism into more and more outrageous claims. Most sophisticated business people immediately view the poster as a “nut case”, particularly when an excessive amount of time or energy disproportionate to the merits of the subject is expended. But it is not easy for the typical browser on the web to see the pattern, usually spread over multiple web properties.
Druggie
Druggie
Or, maybe “liquid courage” would be more appropriate. This guy is exactly what comes to mind. During the day this blogger is a normal guy, but at night he returns to the sanctity of his home, gets drunk or high, and goes out on the web looking for “hook-ups” and blogging on his “hang-ups”. This guy is hard to detect as a fraudster, and sometimes won’t recall what he said online the next day while under the influence. He posts aggressive, false and arbitrary attacks on whatever issue of the day (or night) catches his fancy.
Alien
Nerd
This is the guy who is scared to talk with a girl, but behind the keyboard, all alone, morphs into a Casanova. This empowerment of anonymity creates an omnipotent persona, and for the first time the nerd feels the effect of power and control, gets an adrenaline buzz when he exercises it, and he exercises it often, usually creating or perpetuating a volatile situation in which he feels he can outsmart the “opposition”. There is no principle involved. His blog postings are all about the adrenaline. It is hard to know if you are dealing with this type online…his posts are intelligent and on their face credible. But, once you identify the nerd blogger, he cowers and goes away, usually forever.
Rookie
Enjoy debating a thirteen year old? They are out on the net acting like adults, posting statements and play-acting like a grown-up. The challenge, of course, is that most people reading the posts have no idea these are coming from a kid. The tip off can be the utter immaturity of the posts, but most often the kids can sound credible criticizing, for instance, a CPA's method of calculating RIO on REIT holdings, because they can mimic earlier posts. There is no insidious motive here; just kids having fun as the hormones kick in. But the readers of the blog posting don’t know that.
Sadist
This person attacks others, causes pain, and revels in the results in ways not worthy of mention. He loves to create, direct, control, and unleash a firestorm of criticism about a company just to create pain and damage. This type of person may often by the prime instigator of the online attacks, and tightens the noose by escalating the attack rapidly, almost as if in an obsessive state. You will find a sadist going to many sites and blogging, and he usually lets you know it was him because he uses his real moniker. He has characteristics of a stalker, and he is most likely to be the one that starts recommending direct physical violence against the executives of a company. This person is not motivated by money, but by the pure enjoyment of pain being visited upon innocent parties.
Bankrupt
No, not morally bankrupt. Actually bankrupt…no money, no assets, no prospects for work, and nothing to lose. These bloggers post without fear of the consequences or any regard for the truth because you “can’t get blood out of a turnip”, you “can’t get water from a rock”, and all these other sayings handed down, we surmise, through his generations. This is usually not a smart guy, but his postings are damaging and inflammatory. Many will own and control blogs without any concern about the consequences of liabilities that might arise through the perpetuation and “enhancement” of posts, and sometimes will post to their own blog and act like it was from a third party.
Criminal
Career criminals, no less. Like the convicted felon running a sophisticated extortion scheme against a very prominent business. Or the owner of an open blog avoiding service of process with guard dogs protecting his compound. The thieves and crooks of the world are online today; and the criminals often have both an organization and a highly effective and surprisingly coordinated operational plan in place to target a business. Rumors of $500,000 a year payoffs seem to promote this problem, which emanates from more of a “mobosphere” than the blogosphere.
Mis-Leader
This person is in no manner a leader. This blogger has a hidden agenda, but he just makes it sound like he is a totally objective commentator. He can create an appearance of authority and the casual visitor to his blog does not question the legitimacy. This type of persona is hard to figure out. One of the most pervasive practices is to control a blog and allow negative posts against all except his generous advertisers. Another common technique involves omission; not disclosing conflicts of interest or the existence of a business or personal relationship because the readers of the blog would totally discount the commentator’s posts as unreliable and biased.
In closing, most of the blogosphere is legitimate, offers honest opinions and comments that add value to an open dialogue, and is an excellent example of the exercise of constitutionally protected free speech. The “mobosphere”, on the other hand, operates outside of the spotlight and often uses reckless, irresponsible, false and defamatory statements for personal or professional gain, all too often focused on self gratification and pecuniary benefits. As businesses attempt to leverage user generated content (“UGC”) into a valuable tool in the Web 2.0 environment, the proliferation of the scofflaws interrupting the free flow of credible speech in the online world puts at risk the reputation and integrity of UGC and raises the very real risk that consumers will begin viewing web content with disdain and suspicion.
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After speaking with John Dozier, I feel he is definitely someone that is in tune with today's concerns in Cyberspace. When he showed me this article he wrote - I knew I had to Blog it myself.
As a victim and survivor of Internet Defamation - and my dealings with Cyberbullies - this article helps define some of the people that believe that free speech condones defamation.
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